Terms of Service
Extra Guest Policy
Additional guest rates apply for children aged 6–18 years when sharing the same cabin with a minimum of two adults. Children below 6 years stay complimentary when accompanied by adults.
Maximum Occupancy
Horizon Cabin & Family Pod: Up to 4 guests
Hillside Family Cabin: Up to 6 guests
Every Tarzan cabin is designed for comfort, privacy, and safe family stays.
Check-In & Check-Out
Check-in days vary by retreat and are usually on Fridays and Sundays.
Check-in: 2:30 PM
Check-out: 11:00 AM
Early check-in or late check-out may be available on request, subject to availability and a nominal fee.
Luggage Guidelines
To preserve easy transfers to remote locations, soft-sided luggage is preferred. The recommended limit is 15 kg per person. For select mountain or forest retreats, secure baggage storage can be arranged at the nearest Tarzan Lounge or Partner Hub before transfer.
Inclusions
All Tarzan stays include:
Premium prefab cabin accommodation with ensuite facilities
Daily breakfast, lunch, and dinner made with local, fresh ingredients
Evening tea/coffee and light snacks
Housekeeping and turndown service
Access to all common areas and trails
Guided activities and on-site experiences, as available per location
Our experiences may include guided hikes, stargazing, cliff picnics, nature walks, cycling trails, kayaking, bird watching, and more. All activities include proper safety briefings and are led by trained local guides.
Wellness & Add-ons
Select retreats offer the Carlton Wellness Spa, featuring traditional therapies, aromatherapy, and nature-based treatments.
Private cliff dinners, curated excursions, and special local experiences are available at an additional charge.
Orientation
Upon arrival, guests are welcomed with local refreshments at the main lodge. A short orientation follows, introducing the Tarzan team, activity schedule, sustainability practices, and safety guidelines. Your cabin will be ready with luggage placed in advance.
Connectivity
We invite guests to disconnect and truly unwind. While cabins do not have televisions or telephones, Wi-Fi is available in all shared areas. Mobile network access may vary by region, but web-based apps like WhatsApp and FaceTime generally function well.
First Aid & Safety
Each retreat has a first-aid station equipped with emergency kits and a trained team available 24/7.
Guests are requested to share any medical conditions, allergies, or dietary preferences prior to arrival to ensure a comfortable and safe stay.
Outdoor guides are trained in Basic and Wilderness First Aid and carry necessary safety equipment on all expeditions.
A Note from Tarzan
Every Tarzan retreat is built light on the land and designed to bring people closer to nature. We thank you for embracing a slower, more sustainable way of travel — one that leaves the wild exactly as beautiful as you found it.